Frequently Asked Questions

Find quick answers to common questions about orders, payments, shipping, and your account. If you still need help, you can always contact our support team.

Browse our products, choose the items you like, and click “Add to cart”. When you’re ready, go to your cart and click “Proceed to checkout” to complete your order.

Frequently Asked Questions

How do I place an order?

Can I change or cancel my order after placing it?

What payment methods do you accept?

My payment failed, what should I do?

How long will delivery take?

How much does shipping cost?

How can I track my order?

Do I need an account to place an order?

I forgot my password. How can I reset it?

What is the wishlist and how do I use it?

What should I do if my order arrives damaged or incorrect?

Do you accept returns or exchanges?

How do you protect my personal information?

How can I unsubscribe from marketing emails?